A Faster Foundation, Built for What's Next

This is one of the biggest releases of the year for Neuro. ASDA joins as a fully automated drop-ship channel, the platform's entire frontend has been rebuilt on a faster foundation, your table views finally remember how you left them, and the PeopleVox integration has grown up properly. Underneath all of it, we've closed out a long tail of stock, fulfilment and import issues, several of them raised directly by you.

Here's the full tour.

New Features

ASDA Drop-Ship (DSV) Channel

ASDA is now available as a sales channel for drop-ship vendors. Purchase orders import automatically from ASDA's SFTP, and acknowledgements, dispatch notices and cancellations are sent back in ASDA's cXML format, with no manual file handling at any step.

A clothing DSV can connect the ASDA channel once: POs arrive as normal Neuro orders, the mandatory acknowledgement goes back automatically, and dispatches confirm to ASDA the moment the warehouse ships.

A Rebuilt, Faster Interface

Neuro's frontend has been rebuilt from the ground up on a modern foundation. Pages load faster, the interface behaves consistently from screen to screen, and future improvements can now ship far more quickly.

The design you know hasn't changed; it's the machinery underneath that's new. Day to day, you'll simply notice pages opening quicker, and dates now display in your own timezone.

Your Table Views, Remembered

List pages now remember how you like them. Chosen columns, column order and sorting are saved against your account, so the Orders page opens with your Order Import Date column and sort intact, on any device, even after logging out.

If your morning starts with the same three checks every day, the page is already set up when you arrive. 

Neuro On the Move

Neuro's pages now work properly on phones and tablets, with layouts that adapt to smaller screens instead of forcing you to pinch and scroll. Checking this morning's order queue from the warehouse floor, on your phone, now works exactly as it should.

Clearer Stock Sync on the Products Pages

The product list and detail pages have been overhauled for diagnosing sync issues: refresh buttons now sit at the top of each page, sync-status updates have moved into a proper Actions flow with bulk support across API, webhook and channel sync status, and infoboxes explain what each status actually means.

When a channel's stock looks stale, you can now see at a glance exactly which stage the sync stopped at, and re-flag a whole batch of products in one action instead of one by one.

A Deeper PeopleVox Integration

The PeopleVox plugin now supports sending orders to specific warehouses and pulling stock from specific warehouses, maps barcodes on products, and can fill PeopleVox's sales-order fields (Attribute 1-5, Channel Name, Contact Name) from your order data through a proper mapping interface, in the same style as channel status mapping.

A merchant shipping B&Q and The Range orders through PeopleVox can map the store name and order number into the attribute fields once, and the warehouse stops hand-typing them onto every order before labels will print.

New Rule Action: Replace Item

The item replacement rule action has been rebuilt. It can now match a combination of SKUs with required quantities and substitute them with one or more target SKUs, checking stock at the order's assigned warehouse before acting.

Orders containing both the tree and the storage-bag SKU are now collapsed automatically into the pre-packed bundle SKU when stock allows, so the 3PL picks one line and no extra packing fees apply.

Everyday Refinements

Integrations

Amazon stock updates now sync every three minutes for faster level changes, and an Auto Confirm Orders setting has been added for Amazon Vendor. 

The Shopify app's registration and install screens have been redesigned to match the newer auth pages, channel creation via app install is more robust, and app-installed channels now use Shopify's current GraphQL API by default. 

Unleashed orders carry the CustomerRef value from Unleashed for use in your downstream flows. 

ShipBob order submission is now bundle-aware, judging fulfilability on the child items' stock. 

TikTok Shop orders sent to Amazon Multi-Channel Fulfilment are now tagged with their channel information, so MCF can recognise the source.

Fetch Confirmed Orders is now available on the API v2 channel form, and has been removed from Macy's and WooCommerce, where it never did anything. 

The custom order status mapping option has similarly been removed from NOTHS, which doesn't support it.

Webhooks & Plugin Sync

A new sync failsafe means an order is only sent via webhook when its sync status genuinely calls for it, preventing duplicate or out-of-turn sends. An order now qualifies for webhook creation when its shipping address has an address line or a postcode, with Shopify POS orders exempt from the check. 

SKU lookup when syncing to plugins is now smarter: missing channel products are created first where product download is switched on, and ambiguous matches fall through to the next identifier instead of guessing (and are logged transparently). The unreliable remote-alt-ID lookup has been removed, so the SKU is sent as-is when no confident match exists. Channels also disable more sensibly: repeated authorisation failures (403s) now count towards a channel being automatically disabled, so a broken connection stops hammering the other side.

Products, Files & Reports

Barcodes are now visible on channel products in the interface, are written from Shopify product syncs, and the product import template has gained a barcodes column. FTP/SFTP channels can now map the tracking URL for fulfilment files, and Matched SKU is available as an inventory mapping field, so files like Smyths' productCode and SKU layout can be built exactly. Turning on auto-sync stock now takes effect immediately, backfilling quantities on existing channel products rather than waiting for the next stock change. 

Under the Hood

A substantial platform round this month: a second batch of security-test fixes, dependency upgrades across the backend and frontend, queue infrastructure improvements for high-volume accounts, groundwork for very large product catalogues, and internal plumbing work. Faster and safer across the board.

Smoother Running Throughout

Stock & Products

Unleashed stock pushes no longer stall mid-sync, with batches sized to Unleashed's limits and zero-change lines skipped. ShipBob v2 bundle products now show accurate stock, calculated from their child products, and PeopleVox stock updates use the correct product mapping rather than the barcode field. Shopify GraphQL stock updates are working again following Shopify's API changes. eBay imports now respect the selected marketplace instead of pulling listings from every site, and the Temu stock allocation rate field now displays its options correctly.

Orders & Import 

Shopware orders that previously failed to import due to address data now import correctly, and the affected batch has been recovered. Shopify orders show only the live shipping method, rather than every historical one concatenated together. Amazon Easy Ship order lines are now priced correctly, after line totals were previously being multiplied by quantity. Fractional order quantities are rounded rather than erroring. AliExpress delivery addresses import in full, tags added to a Shopify order after import are now kept, and Mirakl orders no longer lose their primary reference. Linnworks channels using Fetch Resend Orders, or more than one order status, are importing orders again, now that the status filter is sent the way Linnworks expects.

Fulfilment & Dispatch

Unleashed shipment updates are now sent per order line, so buy-one-get-one promotions no longer fail. Mirakl fulfilments with multiple tracking numbers now go out as separate shipments, so B&Q displays them correctly. Amazon courier mappings have been corrected, with Evri sending as Evri and The Delivery Group and Secure Mail sending as The Delivery Group with proper tracking prefixes. One overlong tracking number can no longer reject a whole bulk fulfilment batch, the bulk fulfilment CSV template downloads again, and the THG returned-orders job now pages through results correctly. Failed PeopleVox order syncs are now linked to the order's activity log, with false "cannot be modified" errors handled properly, and fulfilment API calls with an unknown ID now return a proper not-found response.

Reports & API

Large accounts can generate reports again without hitting the too-many-records limit, big bulk stock updates via the API return a deterministic response instead of timing out, and order webhooks now populate line-level discount amounts.

Interface

SFTP channel tabs are now visible in dark mode, bulk ID inputs once again split comma- and space-separated values (with a CSV template provided), and active filter chips render their values properly instead of raw HTML.

Every change in this release is designed to give your teams more speed, more clarity and fewer surprises. Thank you for trusting us with your operations; we're always working to keep things running beautifully for you and your customers.

Your team at Neuro 🍂

Smarter Stock, Cleaner Exchanges & an AI Assist for Reporting

As summer rolls on, Neuro has been busy behind the scenes. This release brings some of the most requested features of the year: Stock Allocation Rules to decide exactly which channels get your inventory, proper Shopify exchange handling, and an AI Assistant that builds reports from a plain English description.

Around them sits a long list of integration upgrades across Amazon, Shopify, Etsy, Xero, Sprint Logistics, THG and Temu, and one of our biggest rounds of reliability polish to date. Settle in.

Click to dive into the extended release details.

Headline Features: Stock, Exchanges & Reporting

The heart of this release is control: control over where your stock goes, how exchanges are handled, and how quickly you can pull the report you actually need.

Stock Allocation Rules

A new area under Settings lets you decide exactly how your available stock is offered to each sales channel. Build priority ordered rules with per channel caps, allocation percentages and low stock buffers, and any channel or product level overrides you already have will continue to take priority.

This means a marketplace spike can no longer drain inventory your webshop needs. A merchant selling on their own webshop and a marketplace can reserve a share of stock for the webshop and cap what the marketplace sees.

Shopify Exchanges, Handled Properly

When a customer exchanges an item on Shopify, Neuro now creates a separate exchange order linked to its parent. Exchange orders are clearly marked on the order list and detail pages, returned items show as refunded quantities, the parent order's reference is included in webhooks (the automatic updates Neuro sends to your other connected systems), and the exchange is fulfilled like any normal order.

This gives your warehouse a clean, fulfillable exchange order with full traceability back to the original sale, and your team never has to build one by hand. A shopper swaps a medium for a large: the warehouse simply picks and ships it, no manual order creation required.

Create Reports by Describing Them

Report building now has an AI Assistant. Describe the report you want in plain English, review the draft it proposes, then apply it. Existing reports can be changed the same way with "Edit with AI".

This means you no longer need to learn every field of the report form before you can get the data you want. Type "orders from the last 7 days as an xlsx, without the remote order id column", check the draft, and save.

Redesigned AI SKU Mapping

The AI powered SKU matching flow has been rebuilt. Unmatched product counts now reflect only the products that genuinely need matching, the flow is clearer to walk through, and you can choose whether to include already matched products when re-running a match.

This makes onboarding a new channel far less guesswork. After connecting a new channel, run auto match, see exactly how many products still need attention, and re-map a batch the AI got wrong the first time, without touching the ones that were already right.

Build Your Own FTP File Layouts

File based (FTP/SFTP) channels now support much more flexible fulfilment and stock files. Add extra columns from your Neuro data (product title, despatch date, order value with VAT, shipping postcode), add constant value columns (for example a Dispatch Method column that always says "STD"), and delete or reorder columns to match exactly what your retailer's system expects. Stock export files can now include the product title too.

This puts the exact file layout each retailer demands directly in your hands. A supplier feeding Next, Freemans or NBrown can now build the precise file layout each retailer requires from inside Neuro, with no hand editing before upload.

Integrations Kept Current

Several of your busiest channel connections have been updated to keep pace with changes on the other end.

Marketplace and Platform Updates

Amazon has moved to Amazon's latest Orders API, and DHL Paket has been added as a courier option so its tracking now passes through correctly. Shopify connections have been updated to a current, supported API version, so the "unsupported API version" warning some clients saw is now gone. Etsy stock syncing now uses Etsy's new dedicated inventory endpoints, ahead of Etsy retiring the old method in July. PrestaShop order download and fulfilment submission have been rebuilt for reliability.

Sprint Logistics & TikTok Shop

Sprint Logistics orders now carry the Amazon original source and order item IDs Sprint needs to print Amazon SFP labels, and fulfilment tracking polling now uses a bounded 30 day window, so one old open order can no longer trigger a flood of unnecessary requests. TikTok Shop warehouse dropdowns now show each warehouse's type and sub-type (for example sales versus return, domestic versus cross-border), so picking the right one is no longer guesswork.

Helm & Order Line Detail

Helm now receives Shopify product options and personalisation notes as tags on the order lines pushed via the plugin.

Everyday Refinements Across Orders, Products & the App

A collection of smaller improvements that make day to day work in Neuro a little smoother.

Cleaner Order Handling

Orders without a shipping address are now held back from webhooks and plugins until an update supplies the address, so un-shippable orders no longer land in your fulfilment queue.

Sharper Products, Reports & Filters

Product imports now accept barcodes: the channel product CSV import takes a new barcodes column (comma separated for multiples), so you can backfill barcodes in bulk. Reports can now filter by shipping country, alongside the existing name and email filters. The "None" filter option introduced earlier is now fully supported server-side across list pages wherever it makes sense. The plugin Orders page now lists only the selected plugin's orders with the proper columns, instead of everything synced to any plugin.

A Tidier App

App Store pages have been renewed with a cleaner look for browsing and managing installed apps. Theme now defaults to "System", so Neuro follows your device's light or dark preference out of the box, though you can still pick either manually. Password forms across the UI now enforce a minimum length up front with clear inline feedback.

Quiet Power Under the Hood

A round of system-wide work makes Neuro faster and more dependable, even where you won't see it directly. Slow order and fulfilment filters were optimised, memory use was reduced across heavy jobs, audit history moved to dedicated storage with long-term retention, logging services were tidied up, internal reviews of the rule engine and THG plugin were completed, and an automated release-testing pipeline now exercises every release before it ships.

Smarter Safeguards & Sharper Reliability

This was one of our biggest rounds of stability work to date. Here's what's now more dependable across the board.

Stock Accuracy

A discrepancy that could push higher-than-actual stock and cause overselling has been resolved, and the v2 force stock push tool now works as intended and always pushes the update. Products with auto-sync stock disabled are correctly left alone (Wayfair), Amazon SKUs containing spaces and slashes update correctly again, and inactive Temu products (zero stock) are now downloaded so they stop disappearing from view. Etsy product images import again, and the Unleashed channel no longer sends fulfilment lines for items that aren't on the order.

Fulfilment & Dispatch

Fulfilled orders now show as Shipped again when a warehouse renames its shipping method, and fulfilments imported from plugins consistently move orders to Shipped. Kit orders fulfil correctly when the warehouse reports kit components, including Shopify kit lines. eBay orders now carry eBay's ship-by date, Mirakl fulfilments with multiple tracking numbers are sent as separate shipments, and Temu dispatch confirmations with multiple tracking numbers upload correctly. Wilko fulfilments now respect the all-lines-at-once requirement, overlong tracking codes are validated rather than erroring, Spring Global tracking links are no longer missing a slash, and Yodel tracking links now point to the courier's new tracking page.

Orders & Imports

Shopify orders with 100% discounted items now import instead of failing, and a specific missing Very order case has been identified and resolved. Replacement rules triggered "when sending via webhook" no longer behave as though sent via plugin, stuck Dunelm fulfilments have been cleared, and WooCommerce polling that had silently stopped is fixed with affected orders backfilled. Runaway request floods against WooCommerce stores have also been stopped.

Connections

New Xero channels connect again, following an update to Xero's connection permissions, and existing Xero channels save changes properly. AliExpress connection errors have been resolved, Amazon Easy Ship channels can be set up again, and Temu channels using merchant credentials no longer lose them when settings are updated. 

API & Webhooks

Our v1 webhook updates no longer corrupt your order or payment status filters, and the Shopify plugin's max order status validation has been fixed. The error affecting new orders created via the API has been resolved, and large bulk product updates via the API no longer fail with memory errors. Very large report exports are now dramatically faster and no longer produce thousands of empty part files, and a report export that had started erroring has been repaired.

UI & Hosted Pages

Hosted connection pages for BackMarket now include all required fields, and you're returned to the original tab after connecting on a hosted page. Dark mode has had a round of polish, including the hosted page date picker, and long product titles no longer break the channel product page. Plugin Rules can no longer be saved without a trigger, rule condition values now display consistently, and an error opening the Orders page for stores set up automatically via our API has been fixed, alongside a batch of smaller UI fixes from release testing.

Every adjustment in this release is designed to give your teams more control, more clarity and more time back in the day. Thank you for trusting us with your logistics: from stock allocation to exchanges to reporting, everything here is built to keep your business moving beautifully for you and your customers.

If you have any questions about what's changed, get in touch with Neuro support and we'll be happy to help.

Your team at Neuro

A Summer Of Smarter Stock, Sharper Rules And Cleaner Connections

As the height of summer settles in and the dispatch desks hum along, Neuro has put its sleeves up for one of the meatiest releases of the year.

This release welcomes a brand-new sales channel, adds a long-awaited dark mode for those low-light shifts, reworks nearly every settings form in the app so the option you're after is finally where you'd expect it to be, and closes out a long list of integration niggles, all sitting on a faster, more secure platform.

Grab a brew; there's plenty to enjoy in here, and every bit of it is here to make your working day run that little bit smoother. Everything below is built around the same simple idea: fewer clicks, fewer surprises, and a system you can trust to get on with the job.

Click to dive into the extended release details.

A Warm Welcome To ShopWired

The headline arrival this month is a new storefront joining the fold, connected in minutes and kept in step automatically from there on.

ShopWired Sales Channel

You can now connect your ShopWired store directly to Neuro. Orders flow in on their own, stock levels stay up to date, products can be imported, and dispatch confirmations are pushed back to ShopWired the moment orders ship. For a UK retailer running their webshop on ShopWired, connecting it means the warehouse starts receiving ShopWired orders alongside everything else, with no re-keying and stock kept in sync across every channel.

Settings That Sit Where You'd Look

A great deal of this release is about the quiet relief of a tidy form. Nearly every settings area has been rebuilt so the thing you need is easy to find, clearly labelled, and safe to change without disturbing anything else.

Reorganised Channel, Plugin & Webhook Settings

Every connection form has been restructured into Essential and Advanced settings, with clearer names, descriptions and tooltips on each input. Advanced options stay tucked away until you need them, credentials are masked like passwords with a show button, activity history moves to its own tab, and plugins gain a new Fetch Fulfilments action. Auto stock sync can no longer be switched on while product download is off, which quietly closes off a confusing dead-end setup.

A Rebuilt General Settings Area

The company, store, store-notification and hosted-page settings pages have all been rebuilt with consistent sections and clearer labels and descriptions for every setting. Finding and adjusting the right option is now a good deal calmer, wherever you are in your configuration.

Clearer Product Detail Pages

Every input on a product now carries an explanatory infobox, non-editable channel and plugin product fields are shown as plain information rather than greyed-out inputs, and the tax and account-code fields appear only when the store actually has an accounting channel. The page tells you what you can change and what you can't, without the guesswork.

Refresh Without Leaving The Page

Pages that display a sync status now have a refresh button, so you can check progress without reloading the whole page. A small touch, but a welcome one when you're keeping an eye on a run mid-shift.

Freshly Redesigned System Emails

The notification emails Neuro sends have a new, cleaner template and rewritten copy, so the messages landing in your inbox read as clearly as the app itself.

Partial Updates For Channels & Products

A new endpoint lets you update channels and products one field at a time. Rather than re-sending the whole record, you send only what you want to change and everything else is left exactly as it was, across all sales channels and the channel settings pages too. Nip into a channel to change a single sync interval, hit save, and your API credentials and every other setting stay untouched.

Clearer Reporting & Quicker Finds

Two thoughtful additions make it easier to get the full picture out of Neuro and to find exactly the records you're after.

Complete Channel Product Data In Reports & Exports

The Channel Products report source and the channel product export now include the complete set of channel product fields, so what you can see on a channel product is exactly what you can pull out of the system. An operations team auditing listings can export their channel products and get every field rather than a reduced subset, ready to reconcile in a spreadsheet.

Filter By Empty Values On List Pages

Drop-down filters on list pages now include a way to find records where a field is empty. Looking for every order with no courier assigned yet? Choose the empty option in the courier filter and there they are, in one click. More Ways To Connect, Fewer Surprises

Neuro's value grows with every channel it speaks to fluently. This release adds a fresh integration, handles exchanges as the distinct thing they really are, and quietly future-proofs two more.

Honest Choices And A Kinder Screen

A little clarity about what's included, and a gentler view for the long shifts.

Plan-Based Feature Access

Neuro now knows exactly which features your plan includes. Everything in your plan works as normal, and anything outside it is clearly signposted with a prompt to talk to your account manager, rather than appearing to work and failing later. You get an honest picture of what your subscription covers and one obvious route to unlock more when you need it.

Dark Mode

Neuro now has a dark theme. Light stays the default; flick the switch in your profile menu whenever you'd prefer a darker screen. A real kindness for night-shift warehouse teams and late-working ops managers who'd rather not squint at the glare.

Stronger, Smarter Integrations

The connections you rely on have all had a round of care this month, from accounting through to your marketplaces and carriers.

Xero And Accounting Channels

Accounting channels gain an Invoices tab so you can see pushed invoices without leaving Neuro, products now show an Accounting Channel Sync Status, and if an invoice push fails the related products are correctly marked as failed so you can spot and retry them. Reconciling with Xero becomes a good deal easier to keep on top of.

Amazon: Fixed Ship-From Addresses And The Latest Orders API

A new channel toggle makes every order from that channel use the ship-from address you've configured, ignoring whatever address the marketplace sends. It's ideal when your dispatch location is fixed regardless of what Amazon reports. We've also moved the integration to Amazon's latest Orders API and refreshed our Amazon connection credentials, keeping everything on Amazon's current standards for the long term.

Sprint Logistics On Their New v2 API

The Sprint Logistics integration has moved to their new v2 API ahead of Sprint's platform migration deadline, so order and fulfilment syncing carries on uninterrupted.

PeopleVox Brought Up To Date

The PeopleVox integration is now on the latest API, resolving a batch of sync errors along the way and keeping your fulfilment data flowing cleanly.

THG Product Sync, Tidied

Product sync to THG now sends only products that have both a barcode and a title, since incomplete records were being rejected on THG's side, and HS codes now receive a sensible default value. Fewer rejected products, less chasing.

Duisport Stock Accuracy

Only stock the warehouse reports as truly available, the UU type, is now counted, so damaged, quarantined and returned stock no longer inflates your figures. Product fetches also pull 100 items per page rather than 50, so large catalogues sync noticeably faster.

Marketplacer Order Statuses

Order statuses from Marketplacer are now derived from invoice status flags, giving you more accurate order states to work from.

Orders Without A Shipping Address Are Held Safely

Neuro no longer forwards an order to your warehouse or webhook while it has no shipping address. The moment an update adds the address, the order is sent on. This keeps unshippable orders out of your fulfilment queue until they're genuinely ready.

Reliability, Refined

Finally, a thorough sweep of steadying work. Each of these keeps orders moving, imports clean and connections dependable, so the whole system simply gets on with things.

Smoother Fulfilment And Order Status

Fulfilments imported from plugins (Shopify, JD, MNP, PeopleVox, ShipBob, VirtualStock and WinIT) now move orders to Shipped exactly as they should. Fully fulfilled orders no longer re-sync in a loop, "already shipped" responses from Temu and Sprint Logistics are treated as success rather than retried endlessly, and the Helm fulfilment sweeper now pages through cleanly.

Reliable Ship-By Dates

Ship-by dates now come through from Temu, TikTok Shop and Mirakl, so dispatch deadlines reach your warehouse and priority picking works as intended.

Cleaner Product And Stock Imports

Shopify barcodes and dimensions now import correctly with "restrict by location" switched on, Magento SKUs containing an ampersand no longer return empty stock, OrderWise product prices import properly instead of showing zero, and Amazon Easy Ship's runaway product-sync loop has been brought to a stop.

Steadier Connections And Settings

THG channel settings save reliably again, ShopWired's stuck order imports have been resolved with any missed orders backfilled, and on hosted pages "Save & Connect" now takes you straight into the authorisation step rather than silently saving.

Dependable File-Based Channels

Very XML files now use the exact date format Very requires, and NBrown order files in non-UTF-8 encodings import without errors.

Faster, Safer Foundations

DaiPost tracking links now push to Shopify correctly, Sprint product syncs no longer time out on large pages, and an orphaned plugin record can no longer halt sync runs for every other plugin. Alongside a round of smaller UI refinements from release testing, a set of system-wide improvements makes Neuro faster and more secure across the board.

Every change in this release, from the big strategic levers like Stock Allocation Rules down to the clearer borders on a status chip, is here to give your team more control, more clarity and more time back in the day. Thank you for trusting Neuro with the running of your operation; it's all crafted to keep your business moving beautifully, for you and your customers.

If anything here raises a question, we'd be glad to help.

Your team at Neuro